The Renogy PHOENIX 200 portable power station is designed to power devices and appliances when they are most needed in a variety of locations. However, they are not without their issues. Here are some of the most common:
Error – DV Input / Output Over or Undervoltage
Cause:
The INPUT icon slowly flashes on the LCD screen, indicating a DC input overvoltage or undervoltage. This may be due to the charging source supplying too much or too little energy.
Solution:
Disconnect the unit from the charging source and make sure it has the right voltage rating to charge the power station. If the charging source is rated below 10V or above 25V, then use a different charger or only use it within the recommended rating.
Error – DC Input Reverse Polarity
Cause:
The INPUT icon is fast flashing on the screen indicating the DC inputs are affected by the polarity of the charging source.
Solution:
Disconnect the charging source from the DC input port and make sure the polarity is correct. Then connect it back and charging can continue.
Error – USB-A Fast Charge Output Over or Undervoltage
Cause:
The USB-A fast charge output ports are either overpowered or underpowered due to the connected devices. This appears as a USB icon slowly flashing on the screen.
Solution:
Disconnect any attached devices from the USB-A ports and reconnect them. If the issue continues, contact the Renogy Customer Support Center.
Error – USB-A Fast Charge Output Overcurrent or Short Circuit
Cause:
The USB-A port icon is slow flashing due to a possible short circuit or overcurrent related to the devices connected to the USB ports.
Solution:
Disconnect any attached devices from the USB ports and remove any short circuits from the ports if possible. Do not use devices that exceed the draw current recommendation for the USB-A Fash Charge Ports. If using properly rated devices, the unit can continue operation.
Error – USB-C Input/Output Over or Undervoltage
Cause:
The USB icon is slowly flashing on the screen due to an unknown issue.
Solution:
Disconnect and reconnect the devices to the USB-C input or output ports and resume normal operation. If the problem continues, then contact Renogy Customer Support.
Error – USB-C Input/Output Overcurrent or Short Circuit
Cause:
The USB-C input/output ports may be sending too much current to connected devices or are short-circuiting. This appears as the USB icon slowly flashing on the screen.
Solution:
Disconnect the attached devices from the USB-C ports and remove any short circuits, if possible. Only attach devices that have the recommended current rating. If they are within the USB-C ports’ acceptable range, then reconnect and resume normal operation.
Error – Cigarette Output Port Overcurrent or Short Circuit
Cause:
The Cigarette icon is slowly flashing on the screen. This is due to the CIG port short-circuiting or a connected device drawing too much power.
Solution:
Disconnect the device from the Cigarette port and check for a short circuit. Check the current rating of the device and stop using it if it exceeds the recommended level. Press the CIG On/Off button for a short time and release while the LCD display is lit up.
Error – AC Output Overload or Short Circuit
Cause:
This appears as a 50Hz connection slowly flashing on the screen. This problem is due to a short circuit or devices drawing too much power through the AC output.
Solution:
Disconnect any devices and check for their power draw rating. Do not use any that exceed the recommended level of the machine, or 200W. Remove any short circuits from the AC outlet if possible. Press the AC On/Off button briefly while the LCD screen is lit up. Power can be resumed once proper power-rated devices are connected.
Error – The Inverter Has a High Temperature
Cause:
The 50Hz and Temperature icons appear on the screen slowly flashing. The fan may be blocked in some fashion and the unit may be too hot.
Solution:
Move the PHOENIX to a cool location and allow it to cool down. Check the fan for any blockages and press the AC On/Off button on the LCD display for a brief period to end the protection. Resume power and use the unit normally.
Error – Machine Total Output Overload
Cause:
The OUTPUT icon is flashing slowly on the screen. This is due to high output power at or above 278W. Connected devices may also be drawing too much power.
Solution:
Disconnect any devices and press the On/Off button on the LCD screen for a short time to end the protection. Reconnect the devices to the USB-A Fast Charge Ports, and USB-C Input/Output Ports to see if the unit works. Press the CIG On/Off button or AC On/Off button for a short time to turn back on the outlets again.
Error – Battery High Temperature
Cause:
The Battery icon is slowly flashing on the screen. This can be due to attached devices, a blocked fan, or the unit running in a hot environment.
Solution:
Disconnect all attached devices and move the machine to a cooler environment and allow the temperature to drop. Remove any blockages in the fan inlet or outlet. Turn on all the ports by pressing the On/Off buttons for a short time and reconnect the devices. The unit can then be used normally.
Error – Battery Low Temperature
Cause:
The battery temperature is too low. This is shown by the battery and temperature icons flashing slowly on the screen. The unit may have become too cold because of the environment it is in.
Solution:
Move the unit to a warmer environment and allow the temperature to rise. Charging will be resumed automatically once it is warmed up. Disconnect and reconnect the devices to the ports and press the On/Off buttons for a brief time to restart the outlets.
If any of these solutions do not fix the problems above, contact the Renogy Customer Support Center for further assistance.
