The Renogy PHOENIX 500 can provide users with enough power to run their devices when they need it. However, it is not always fault-free. Below we list the most common errors that appear while running this machine.
Error – Over or Under Voltage of AC Input
Cause:
This appears as an INPUT 50Hz icon slowly flashing on the LCD screen. It could be caused by the wall outlet not providing the recommended power to the unit.
Solution:
Disconnect the AC input from the wall outlet. Test the wall outlet for voltage that meets the specifications of the unit’s AC input. Use another wall outlet or stop using the machine until one can be installed that works with the unit.
Error – AC Input Overcurrent
Cause:
The Pop Up Overload Protector icon appears on the screen. This can be due to the AC input receiving too much current from the wall outlet.
Solution:
Disconnect the AC input from the wall outlet and reset it by pressing the overload protector. Then, reconnect the AC input to the wall outlet. If the problem continues, contact Renogy Customer Support.
Error – DC Input Under or Over Voltage
Cause:
This appears as the INPUT icon slowly flashing on screen. The problem is likely due to the charging source.
Solution:
Disconnect the DC input port from the charging source. Check the voltage rating of the charging source and stop using it if it exceeds 50V or is lower than 10V. If it is within this range, connect the charging source to the DC input port and resume operation.
Error – USB-A Fast Charging Output Port Over/Under voltage
Cause:
This appears as a USB port icon slow flashing on the screen. The cause can be unknown.
Solution:
Disconnect the devices from the USB-A ports and reconnect them. Press the USB On/Off button for a brief time on the LCD screen to end the protection. If the problem continues after, contact Renogy Product Support.
Error – USB-A Fast Charging Output Port Over/Undercurrent or Short Circuit
Cause:
This appears as a USB port icon slowly flashing on the screen. This can be caused by connected devices drawing too much power from the fast charging port, or there is a short circuit.
Solution:
Disconnect all devices from the USB-A ports and check them for their current draw ratings. If they exceed the specs for the USB-A ports, do not use them. Reset the ports by pressing the USB On/Off buttons and then reconnecting the devices.
Error – USB-C Fly Over Over/Under Voltage
Cause:
This appears as a USB port slowly flashing on the screen. This can be caused by connected devices.
Solution:
Disconnect and reconnect devices to the USB-C ports after pressing the USB On/Off button on the LCD screen. If the problem persists, contact the Renogy Support Team.
Error – USB-C Output Over Current
Cause:
This is due to the connected device drawing too much current from the USB-C port. This appears as a slow flashing USB icon on the screen.
Solution:
Disconnect the device from the USB-C port and check the current rating. If the device exceeds the specs for the USB-C port current output, then stop using it. Press the USB On/Off button for a brief time while on the LCD screen. Reconnect the device to the USB-C port and then power can be restored.
Error – CIG Port Fly Over Output Over/Under Voltage
Cause:
The CIG port is either sending too much or having too much power drawn from it.
Solution:
Disconnect the device from the CIG port and press the On/Off button on the LCD screen to end the process. Reconnect the device and resume operation.
Error – CIG Output Over Current or Short Circuit
Cause:
The connected device is drawing too much power from the CIG output port or there is a short circuit. This appears as CIG port icon slowly flashing on the screen.
Solution:
Disconnect any devices from the CIG port and check their power draw ratings. Stop using the device if it exceeds the CIG port’s power draw specifications. Press the CIG On/Off button on the LCD screen for a brief time to end the process. Reconnect the device if it matches the recommended power draw range and power can be restored.
Error – AC Output Overload or Short Circuit
Cause:
The 50Hz icon will slowly flash across the LCD screen indicating a short circuit or too much power is drawn by the connected devices.
Solution:
Remove the short circuit from the AC output if possible. Disconnect the devices and check them if they exceed 800W of rated power. Press the AC power button on the LCD screen to end the protection process. Only connect devices that meet the recommended wattage rating.
Error – High Temperature on the Inverter
Cause:
This appears as a 50Hz and temperature slow flashing icon. This is caused by the fan being blocked or the machine used in an environment that is too hot.
Solution:
Check the inlet and outlet of the fan for any blockages and remove them if found. Move the unit to a cool environment and allow the temperature to drop. Press the AC On/Off button on the LCD screen for a brief time to end the protection.
Error – Total Output Overload
Cause:
The OUTPUT icon is slowly flashing indicating that the unit is outputting too much power.
Solution:
Make sure the total output power is less than 1050W and press the power button on the LCD screen to end the process. Also, press the USB On/Off button, CIG On/Off button, or AC On/Off button to reactivate the ports and jacks.
Error – Battery High Temperature
Cause:
The battery and temperature icons are slowly flashing on the screen. This is caused by the battery becoming too hot due to a fan blockage, a hot environment, or the battery is damaged.
Solution:
Disconnect all connections to and from the unit. Remove any blockages on the fan and move the unit to a cooler environment. Reconnect the charging sources and press the On/Off buttons for all the ports and jacks for a brief period. Power can then be turned back on.
Error – Battery Low Temperature
Cause:
The battery and temperature icons will flash slowly on the screen. This is caused by the unit being used in a cold environment.
Solution:
Allow the unit to warm up and press the On/Off button on all the ports and jacks. Loading should resume automatically.
Error – Single Phase Parallel Fault
Cause:
This is shown by the slow flashing bar icon on the screen. This occurs when two units are connected together with a single-phase parallel kit and their AC output voltages are different.
Solution:
Disconnect the parallel kit from the two PHOENIX units and make sure their AC output voltages match. If possible, change the AC outlet frequencies of the two units to match, then recharge and reconnect the units to the single-phase parallel kit.
If any additional problems arise or these solutions do not work to fix the problems, contact the Renogy Customer Support Center.
