The Growatt Infinity 1500 portable power station is a helpful little charging unit that can supply you with the power to run your devices in various environments. However, some problems may appear while it is being used, including:
Error – A00
Cause:
System alert due to an unknown issue.
Solution:
Turn off the power station and restart it. If this does not solve the error, contact Growatt Customer Service.
Error – A01
Cause:
Fan Blockage indicator appears on the LCD screen. The fan may be blocked by debris or another object.
Solution:
Turn off the power station and clear any debris in the fan. Restart the power station and it should return to normal operation. If it does not, contact Growatt Customer Service for assistance.
Error – A02
Cause:
The High-Temperature warning icon appears on the screen. This is likely due to the unit becoming too hot while operating in a warm environment.
Solution:
Turn off the unit and move it into a cooler location. Allow it to cool for 2-3 hours, after which it should work normally when restarted.
Error – A03
Cause:
The AC output inverter is overloaded.
Solution:
Unplug the devices connected to the AC output ports. Do not exceed 2000W of output through the ports or the machine could be permanently damaged.
Error – A04
Cause:
The battery voltage is low.
Solution:
Recharge the battery before reaching this point.
Error – A05
Cause:
The PV (solar panel) Over Voltage indicator appears on the screen. This is due to the PV input voltage being too high.
Solution:
The solar panel could be pushing too much power into the unit. Check the status to make sure it is normal. If the solar panel is fine, then contact Growatt Customer Service for assistance.
Error – A06
Cause:
The USB output is overloaded. This could be due to the output power or drawdown of the USB devices exceeding the output power of the port.
Solution:
Disconnect the USB devices from the output ports. Do not use devices that exceed the maximum allowable energy output for them.
Error – A07
Cause:
The machine is overloaded.
Solution:
Unplug the loads on the machine and do not exceed 400W of total load drawdown while it is in operation.
Error – A08
Cause:
The PV (solar panel) board is over-temperature.
Solution:
Disconnect the solar panel from the unit and resume normal operation.
Error – A9
Cause:
The Discharge Temperature Warning appears on the screen.
Solution:
Turn the machine off and allow it to cool down for 2-3 hours, after which it can be restarted and used normally.
Error – A10
Cause:
The High Battery Temperature icon appears on the screen.
Solution:
Turn the machine off and allow it to cool down for 2-3 hours. Then restart the unit and use it normally.
Error – A11
Cause:
The Low Battery Temperature icon appears on the screen.
Solution:
Keep using the machine to power your devices and the temperature should rise. If the temperature remains high, contact Growatt Customer Service for assistance.
Error -A02-2
Cause:
The Car charger is suffering from over-current.
Solution:
The car charger may be sending too much power to the unit. Check the if the input exceeds the car charging power specs. Disconnect the car charger and resume using the machine as normal.
Error – F00
Cause:
There is a system failure.
Solution:
Turn off the Growatt power supply and restart it. Try this several times if needed. If the problem persists, then contact Growatt Product Support for further assistance.
Error – F01
Cause:
The output has a short circuit.
Solution:
The output loads may be causing this issue. Disconnect the devices or appliances and resume normal operation. If the problem persists, contact Growatt Product Support for further assistance.
Error – F02
Cause:
The machine is suffering from high temperatures.
Solution:
Shut off the machine and place it in a cool area for 2-3 hours. Restart the unit and it should run normally.
Error – F03
Cause:
The machine has an inverter overload. This can be caused by the attached devices or loads drawing too much power from the unit.
Solution:
Disconnect the devices and check if they are within the allowable energy draw range. If the problem continues, contact Growatt Customer Service for further assistance.
Error – Inability to Recharge the Growatt Unit
Cause:
The charging cables could be damaged or not connected properly. The unit could also be suffering a power overload.
Solution:
Check the power cables for damage or poor connection. Disconnect any attached devices to allow the machine to recharge. If the overload protection button is on, then press the button to reset it. If the problem persists, contact Growatt Customer Service for repair.
Error – Failure to Power Connected Devices
Cause:
The devices may not be plugged in correctly to the machine, or the AC/DC output power is not turned on. The battery may also be too low and need to be recharged. The attached device may also be drawing too much power upon starting up.
Solution:
Check all the plugs to make sure they are firmly connected to the unit. Make sure the battery is charged and not low in power. Press the AC/DC output power button to turn it on if it is turned off. Do not connect devices or appliances that exceed the output power of the machine. If this continues, consider purchasing a more powerful Growatt power station. Otherwise, contact Growatt Customer Support for further assistance.
These solutions should provide adequate fixes for the issues listed above. If any additional problems arise, consider contacting the Growatt Customer Service Center for help.
