The Renogy PHOENIX 1000 portable power station gives plenty of power to run just about any appliance or device when needed. However, it also can hit some common problems while in operation, including:
Error – AC Input Over/Undervoltage
Cause:
The INPUT and 50Hz icons will slow flash on the LCD screen. This is caused by the wall outlet voltage level which may be too high or too low for the unit’s specifications.
Solution:
Remove the connection from the wall outlet to the unit’s AC inlet. Have the wall outlet measured to check if it fits within the recommended voltage for the AC inlet on the PHOENIX. If so, reconnect the AC inlet to the wall outlet to continue using it.
Error – AC Input Overcurrent
Cause:
The Overload Protector Pop-Up appears. This is caused by a possible AC input overcurrent.
Solution:
Disconnect the AC inlet from the wall outlet and reset the overload protector by pressing it down. Once complete, reconnect the AC inlet to the wall outlet. If this problem continues, contact Renogy.
Error – DC Input Over/Under Voltage
Cause:
The Input icon is slow flashing on the screen due to the voltage coming from the charging source.
Solution:
Disconnect the charging source from the DC input port. Make sure the charging source outputs a voltage between 10V and 50V. Do not use the charging source if it falls outside of this range. Reconnect the unit to the charging source via the DC input port and charging can be resumed.
Error – USB-A Fast Charge Output Over/Under Voltage
Cause:
The USB port icon is slow flashing on the screen due to the devices possibly drawing too much power from the USB-A ports.
Solution:
Disconnect the devices from the USB-A ports and stop the protection mode by pressing the USB On/Off button while the LCD display is lit up to end the process. Reconnect the devices to the USB-A ports and continue using the machine.
Error – USB-A/USB-A Fast Charge Output Overcurrent or Short Circuit
Cause:
The USB icon slowly flashes on the screen. This can be due to a short circuit in the USB port or the connected devices drawing too much or too little current.
Solution:
Disconnect the devices from the USB-A ports and remove any short circuits. Check the current ratings of the devices you use. Stop using devices if they draw currents that exceed the specifications of the USB-A ports or USB-A fast charge port. Short press the USB On/Off button with the LCD display lit up to release the protection. Connect the devices with the appropriate current ratings to the USB-A ports and USB-A fast charge port. Power can be resumed.
Error – USB-C Output Overvoltage/Undervoltage
Cause:
This appears as a USB port icon flashing slowly. This can be due to the USB ports suffering a temporary voltage problem.
Solution:
Disconnect any devices from the USB ports and reset them by pressing the On/Off button on the LCD display to end the protection. Reconnect any devices to the USB-C ports. If the problem continues, contact Renogy Customer Support.
Error – USB-C Output Overcurrent
Cause:
This appears as a slow flashing USB icon on the screen. The reason may be due to the current drawn by the connected devices.
Solution:
Disconnect any devices and check their current ratings. Do not use them if they exceed the current rating of the USB-C ports. Reset the ports by pressing the On/Off button on the LCD screen until it the process ends. Reconnect the devices that match the appropriate current ratings.
Error – CIG Output Over/Under Voltage
Cause:
The CIG port may be suffering a temporary voltage incident. This appears as a CIG port icon slowly flashing on the screen.
Solution:
Disconnect any devices from the CIG port and release protection by pressing the On/Off button on the LCD screen. Reconnect the device to the CIG port and try again. If the problem continues, contact Renogy Customer Support.
Error – CIG Output Overcurrent Short Circuit
Cause:
The CIG output port icon slowly flashes on the screen indicating a possible short circuit or overcurrent drawn by the connected device.
Solution:
Disconnect any device from the CIG port and check the current rating of the device. Remove any short circuits that can be identified in or near the port. Press the CIG On/Off button on the LCD display to end the protection. Reconnect the device with the recommended currency rating to the CIG port.
Error – AC Output Over/Under Voltage
Cause:
The 50Hz icon will slowly flash on the screen. This is caused by a temporary voltage error on the AC outlet.
Solution:
Disconnect any devices from the AC outlets, then reset the outlets by pressing the On/Off button. Reconnect the devices to the AC outlets and continue using them normally.
Error – AC Output Overload or Short Circuit
Cause:
This can be due to a short circuit in the AC output port of the devices drawing too much power.
Solution:
Disconnect any devices from the AC ports and check their power ratings. If they draw more than 800W, then do not use them. End the protection mode by pressing the On/Off button on the LCD display. Reconnect the devices that have the correct power ratings and the unit can be used again.
Error – Inverter High Temperature
Cause:
The 50Hz and Temperature icons flash slowly on the screen. This is caused by a blocked fan outlet or inlet, or the unit is being operated in a hot environment.
Solution:
Move the unit to a cooler environment and press the AC On/Off button with the LCD display lit up to release the protection. Remove any blockages on the inlet or outlet fan before continuing use.
Error – Total Unit Output Overload
Cause:
This appears as an OUTPUT icon flashing slowly on the screen indicating a total unit output overload.
Solution:
Make sure the total output power of the unit is under 1050W by removing a device if it draws too much power. Press down the On/Off button on all ports while the LCD display is lit up to end the protection and turn on the ports. The unit can then be used again.
Error – The Battery Temperature is Too High
Cause:
This appears as slow flashing Battery and Temperature icons on the screen. This is due to a blocked fan inlet or outlet, a PHOENIX being used in a hot environment, and too many devices being used at once.
Solution:
Completely disconnect all connections in and out of the unit. Move the unit to a cooler environment and allow it to cool down. Check the fan inlet and outlet for any blockages and remove them if found. Reconnect the charging source(s) to the unit and continue charging the battery. Press the On/Off button on all ports and outlets to turn them back on again.
Error – The Battery Temperature is Too Low
Cause:
The Battery and Temperature icons will slowly flash on the screen. This indicates the battery temperature is too low requiring it to warm up.
Solution:
Disconnect all connections and devices to and from the unit and move it to a warmer location. Press the On/Off button on all ports and outlets to turn them on again. Reconnect the unit and begin using it again.
Error – Single Phase Parallel Failure
Cause:
The parallel bar icon is fast flashing on the screen indicating a single-phase parallel failure while two units are connected.
Solution:
Disconnect the single-phase parallel kit connecting the two units. Make sure the two PHOENIXes are of the same model type. Also, make sure the output voltages of the AC outlets on the units are the same. Change the output frequencies of the AC outlets on the two units to match, if possible. Do not use the units if they have different output frequencies on the AC outlets. Recharge the two PHOENIXes and reconnect them in parallel with the single-phase kit.
Error – Split Phase Parallel Failure
Cause:
This appears as a split phase icon fast flashing on the screen. This occurs when two units are connected with a split phase parallel connection and they are of different models or different AC output voltages.
Solution:
Disconnect the split phase connector from the two units. Check the AC output voltages and match them if possible. Make sure both units are also of the same type. Recharge both PHOENIXes fully and reconnect them to the single-phase parallel kit.
If any of these solutions do not fix the issues, contact the Renogy Product Support Center for further assistance.
