The Jackery Explorer 160 portable power station is a reliable and convenient unit that can help in emergency power outages or for using appliances during ordinary conditions. However, some issues can arise while it is in operation. The following are some of the most common problems you may face while using this product:
Error – AC / DC Input Error
While using the AC charger cable, the power station has a mysterious input problem. The charger indicator light may also not be on.
The charger cable and unit may not be properly connected and the charger indicator light may not be on. Check if the charger cable and power station are connected. Only use the original charger and make sure the screen displays the charging power. Check the unit by using the provided car charger cable to see if it can accept a charge.
Error – Solar Charging Problem Using Jackery Solar Panel
The Jackery solar panel may have a problem charging the unit. This could be due to poor connections or dirty panels.
Check all the cable connections to make sure they are connected properly. Use only the provided AC charger to make sure the unit can charge properly. Use a soft cloth and gently wipe any dust or debris off of the solar panel surfaces.
Test the solar panels in bright sunlight during midday hours. Do not use solar panels in a highly shaded area. If needed, unplug and plug in the unit multiple times to see if the connection is restored.
Error – Solar Charging Problem Using a Different Brand of Solar Panels
The unit may not be charging properly while using a different brand of solar panels. The solar panels may also be dirty and require cleaning, or the panels may be used in a shady location.
Check all the cable connections to make sure they are secure. Use the provided AC charger to see if the unit charges properly. Using a soft cloth, wipe away any dust or debris from the surface of the panels. Use the solar panels during midday hours in bright sunlight and avoid shady areas.
Try the unit by unplugging and plugging it in multiple times. If the machine can be recharged using the AC charger, but the solar panels do not work, then contact the solar panel manufacturer for more assistance.
Error – AC / DC / USB Output Problem
The AC / DC / USB output may have a problem. This could be due to a low-charged battery or other issues.
When the power station has something wrong with AC/DC/USB Output, please try to hold the display power button for 8s to reset the battery and try to charge to see.
Error – Problem With the LCD Screen
The LCD screen does not work properly due to either not turning on or the input and output numbers being inaccurate.
Try holding the display power button for 8 seconds to reset the battery and charge it to see if the LCD screen is fixed.
If the previous fixes do not solve these problems, please get in touch with Jackery customer support for further assistance.